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Frequently Asked Questions

Do I need to pay a deposit?

During the Christmas and summer holidays period we require a $500 deposit. This will be taken on 1st December  and is refundable until 15th December should you need to cancel. 

During Easter we also require a $500 deposit. This will be taken on 1st March and is refundable until 15th March should you need to cancel. 

All our Chalets have their beds made up with Fresh white linen and bedding with extra pillows and blankets.

A 2. All our Chalets have large white fluffy towels provided for each sleeping position. A bath mat, handtowel and face washer is also supplied with changes available on request and spares in the cupboards.

Every Chalet has its own ensuite comprising of a shower, vanity basin and separate toilet.

A 4. Every Chalet had its own fully equipped kitchen with a sink, full size fridge, stove, microwave, toaster and kettle. We supply crockery, glasses and cutlery, pots, pans, utensils and tea towels for your convenience.
A 5. A BBQ is available free of charge for our guests to use, situated in our covered Patio, which is suitable for large groups to share a meal. The BBQ patio has a sink with hot water for your use.
A 6. Our guests do all have access to Free WIFI in our chalets. It is FREE not Fast, designed for email access and internet browsing.
A 7. Every Chalet has its own carport at the door, with plenty of space for buses, trailers, jet skis and boats on the property.
A 8. Pets are welcome at Emu Beach Chalets. Our Pet Policy is available on our website and a fee is applied. Dog bowls and beds are supplied, please ask when making your booking and it will be placed in your chalet ready for your arrival.

A 9. The chalets do not have fenced yards for pet use.

A 10. Check in time is any time after 2pm to allow time for our cleaning staff to do a thorough preparation of your Chalet.
A 11. Early check in is by arrangement subject to availability – if the Chalet is cleaned and ready for you. If you need an early check in by all means let us know and we will do our best to have the Chalet cleaned as soon as its previous Guests have vacated. Unfortunately it is not always possible to meet the requested timeline. Check Out time is 10am and Check In time is 2 pm.
A 12. Check out time is 10am to allow time for our cleaning staff to do a thorough preparation of the Chalet for our next guest.
A 13. A later check out time is ONLY available by arrangement, subject to availability, if the Chalet is not booked for that night. There is a charge for each hour past 11am. Please ask our reception staff if you do need a late check out and we will assist you if at all possible. A holding fee may also apply.
A 14. Yes we do have a hassle-free process for Guests arriving late at night. Please email or ring us ahead of time if you know you will be arriving after office hours, or ring on the day if you are unexpectedly delayed on your journey and we will give you instructions for an easy check in to your Chalet.

A 15. A fee of $30 per person, per night for each Extra person utilizing existing beds in your Chalets will apply or a folder bed may be added for the same fee.

A 16. Yes, the fee is $30 per night.

A 17. Cots and High chairs are available free of charge for our Guests. Please book in advance and we will have it ready for you in your Chalets.

A18. Accounts are paid upon arrival so please leave the key to your Chalet on the bench inside your Chalet and lock the door as you leave. Travel safely to your next destination.

A 19. All our Chalets have reverse cycle air conditioning so our Guests are comfortable all year round. Fans and heaters are also in each bedroom.
A 20. Our Chalets are self-contained, however we do offer a weekly service with clean towels available on request. More frequent servicing is also available on request. A charge will apply.
A 21. Every Chalet has a flat screen TV and appropriate lounge room seating for your comfort.

A 22. If there is not a DVD in your chalet, you can request one from Reception.  

Every chalet is provided with a hair dryer.

A 24. Emu Beach Chalets is in a tranquil garden setting surrounded by bushland away from all traffic noise. Just 80m from the beach. Fall asleep to the sounds of the ocean and awake to birdsong.
A 25. We are 80 m from Emu Beach and a short stroll takes you to Emu Point where there is a very sheltered swimming area, jetty, playgrounds and safe shallow water suitable for small children. You are also able to walk from Emu Beach the full length along the sand to Middleton beach. A 4km drive by car.
A 26. We are 7km or 10 minutes from the CBD area and you have the option of taking the scenic route around Marine Drive and past the harbour for those with the time to do so.

A 27. No, however, Squid Shack is situated on the Marina, and Emu Point Café at Emu Point is open throughout the day. More restaurants and cafes are in the Middleton Beach area and the CBD.

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Emu Beach Chalets welcomes Guests with pets

To keep everyone around you happy however we do have several requirements that need to be met and adhered to.

Emu Beach Chalets Pet Policy to be signed at check-in.

Please see our Pet Policy.

We respect your wish to have your pet with you, please respect our policies that allows everyone to have a happy, pleasant stay at Emu Beach Chalets.

Emu Beach Chalets offers FREE WiFi to all our Guests

It’s FREE, not Fast. Designed for standard web browsing

Reverse Cycle Air-conditioning in every chalet